Since When Was It Our Job to Save Time For The Sellers?

You know how it goes. You buy a product and end up with a humungous box that you can barely carry and are told to "assembly it yourself".

Why? Because the sellers want to do two things... save time and make more money.

To heck with the buyer. Why not dump it on them? Sure, sellers want your business, but they don't want to do the work.

Whatever happened to the days when customer service was a number one priority? Now to me, that means providing the buyer with a product that is user friendly when it arrives at your doorstep. No assembly required.

Cripes, I bought a garden rake last year and I had to assemble it. What the heck is THAT about? They didn't even include the screw!

How lazy (and greedy) are these sellers anyway?

I don't know about you, but it sure would be a treat if manufacturers and retailers would put the "service" back into their lineup. You know how frustrating it can be trying to get stuff done. If you can't figure out how to assemble the product, they want you to pay them extra to do it for you.

Hello? It should have been done in the first place, before they shipped it or at least by the seller who would then assemble it.

Lazy and greedy. That's what businesses have become. Do they really care about their end users? I think not or you wouldn't have to spend hours sitting on hold waiting to get the service that would not have been necessary if they'd done their job right in the first place.

You know, there's an old family hardware store down the street from me. They are welcoming, friendly, helpful... and they assemble the products. Now THAT's what I call service!

Big companies could take a lesson from them.

(p.s: Thanks to our friend Geny for this topic idea!)

Sylvia
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